How does Dalilak platform ensure your rights?
Dalilak platform in Europe guarantees the rights of both buyers and service providers in Europe, following German law through strict policies and procedures aimed at ensuring safety and reliability in service transactions.
By providing these policies and procedures, Dalilak platform aims to create a safe and reliable environment for both sellers and buyers. Sellers and buyers are required to adhere to the specified policies and terms and communicate clearly to ensure a successful experience on the platform.
For Buyers:
- Seller Ratings: You can rate service providers after receiving the service to share your experience and contribute to improving service quality.
- Booking Confirmation: After booking a service, the seller must confirm the reservation and provide the service within the reserved period or cancel the booking according to their terms.
- Communication with the Seller: You can communicate with the seller before booking to ask questions, seek clarifications, and ensure your needs are met.
- Cancellation and Refund Policies: Dalilak platform provides cancellation and refund policies to protect your rights as a buyer. You can review the cancellation and refund terms specific to the service.
For Sellers:
- Buyer Verification: You can verify the identity of buyers through their personal information and platform ratings, ensuring that you provide services to genuine customers.
- Booking Options: You can offer pre-booked services to buyers, specifying the terms and appropriate pricing.
- Buyer Ratings: After providing the service, you can rate buyers based on your experience, helping future buyers by providing information about service quality.
- Cancellation Policies: You can define your own cancellation policies and specify the conditions related to cancellations and associated fees if applicable.
Provide clear and professional service on Dalilak platform:
- Make your service clear and specific in terms of description and pricing. Add images and a primary video that represents your service. Sellers are responsible for any discrepancies in their service information.
- Set a sufficient delivery time for service execution.
- Specify a suitable delivery date to avoid delays for the buyer; otherwise, they may have the right to cancel after the delivery time has expired.
- Start executing the service after receiving the purchase request.
- Do not start or deliver the service until the buyer has made the full payment, as their order will appear in the incoming orders section. Learn more details in the order management as a seller.
- Communicate with the buyer within the Dalilak platform.
- Do not add or request communication outside of the Dalilak platform; the platform ensures your full rights if all communications are conducted through it.
- Provide services that comply with the terms of use.
- Do not provide services that violate the terms and do not agree to execute them, even through private messages, as they are constantly monitored by the administration.
- Buyers can request a service without prior communication.
- Sellers are not allowed to require communication before purchase to provide the service. Buyers have the right to request services listed on the website directly without prior communication, so ensure that your service details are clear.
